Terms & Conditions

By accessing or using the services on Dolphina.net, you agree to be bound by the following terms and conditions. Please read them carefully before making any booking or using our website.

1. General Use

• This website is owned and operated by Dolphina.
• All content, images, and branding are the property of Dolphina and may not be used or reproduced without permission.
• You agree not to use the website for unlawful or prohibited activities.

2. Booking Policy

• All ticket bookings must be made through the official Dolphina website or authorized agents.
• Once a booking is confirmed and payment is completed, the date cannot be changed and tickets are strictly non-refundable under any circumstances.
• Guests must arrive at the venue at least 15 minutes before the scheduled showtime.

3. Show and Activity Guidelines

• All participants must follow safety instructions and staff directions at all times.
• Swimming with dolphins is supervised and subject to age, height, and health restrictions.
• Dolphina reserves the right to refuse service to any guest violating rules or behaving inappropriately.

4. Changes and Cancellations

• Dolphina may cancel or reschedule a show due to weather, safety, or technical reasons. In such cases, you will be offered an alternative date or refund.
• Customer-initiated cancellations or no-shows are not eligible for any refund or reschedule.

5. Liability

Dolphina is not responsible for any personal belongings lost or damaged during your visit. Participation in any activity is at your own risk.

6. Amendments

We reserve the right to update these terms at any time. Continued use of the website or services indicates your agreement to the latest version.