Please arrive at least 30 minutes prior to your program’s scheduled start time to allow time to check in. • Come in your swimwear. Please bring your own towel. Lockers and/or cubbies are available for personal gear. • Dolphin Encounter programs take place within the same pool, and you may be grouped with guests who are participating in the program. • We provide wet suits and life jackets to wear in the water. • For the health and safety of our animals, all loose items and jewelry (including piercings and permanent jewelry) must be removed prior to the start of all dolphin interactions. • All participants will be photographed during their interaction by our professional staff photographers. Guests may not bring personal cameras and phones into dolphin program areas. Cancellation Policy: No refunds will be issued for cancellations.